An organization seeks to streamline and automate current review processes. Which of the following is the best choice?

Workflow is the automation of a business process according to a defined set of rules, where tasks, information, and documents are passed between participants. The goal of streamlining and automating a review process—which involves sequential or parallel steps, approvals, and routing—is the exact definition of a workflow application. It provides the structure, rules engine, and tracking needed to manage the process efficiently, reduce manual effort, and ensure compliance with procedural requirements.

A. Business process re-engineering is a radical, strategic overhaul of entire core processes, which is much broader than automating a single review process.
C. Routing is merely one component of a workflow system; it refers to the act of sending an item to the next step, but lacks the rules, logic, and tracking of a full workflow.
D. Systems integration is the act of connecting different systems. It may be required to implement a workflow, but it is not the solution for process automation itself.

1. AIIM International. (2020). Certified Information Professional (CIP) Body of Knowledge. AIIM. Domain 4: "Implement," Section on Business Process Management (BPM). (Defines workflow as a core component of BPM for process automation).

2. Georgakopoulos, D., Hornick, M., & Sheth, A. (1995). An Overview of Workflow Management: From Process Modeling to Workflow Automation Infrastructure. Distributed and Parallel Databases, 3(2), 119-153. https://doi.org/10.1007/BF01277643 (A foundational academic paper defining workflow automation).

3. Weske, M. (2012). Business Process Management: Concepts, Languages, Architectures. Springer. Chapter 1, "Introduction," pp. 5-8. (Defines workflow as a key technology for implementing business processes).