Which of the following are potential benefits included in a business case for a workflow solution? (Choose 3)

A business case for a workflow solution is built on quantifiable improvements to the organization. Key benefits include operational cost reduction through the automation of manual tasks and increased efficiency. Improved customer service is achieved through faster processing times and more consistent outcomes. Compliance and risk reduction are also primary benefits, as automated workflows enforce business rules and create auditable trails, ensuring adherence to regulations and internal policies. These benefits directly impact an organization's bottom line, customer satisfaction, and legal standing.

C. End user adoption is a critical success factor for a project's success post-implementation, not a benefit argued in the initial business case.
E. Implementation cost is a financial outlay that the business case seeks to justify with benefits; it is not a benefit itself.
F. Better documentation is a feature or secondary outcome of a workflow system, not a primary business driver like cost, service, or risk.

1. AIIM International. (2020). Intelligent Information Management (IIM) - The AIIM E-Book. AIIM.org. p. 54, Section on "The Business Case for Process Automation," discusses how automation leads to cost savings, improved service levels, and enhanced compliance.

2. vom Brocke, J., & Rosemann, M. (Eds.). (2015). Handbook on Business Process Management 1: Introduction, Methods, and Information Systems (2nd ed.). Springer. p. 28, discusses BPM value drivers including efficiency (cost), quality (customer service), and agility/compliance (risk). DOI: 10.1007/978-3-642-45100-3.

3. Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125-134. Table 2 lists "Cost reduction," "Better customer service," and "Improved compliance" as key BPM benefits. DOI: 10.1016/j.ijinfomgt.2009.07.003.