Knowledge Management should be seen as a (n) (Choose 2)

Knowledge Management (KM) is a strategic and systematic approach to managing an organization's knowledge assets. It is best defined as a formal business discipline with established principles and methodologies. Furthermore, KM is not a one-time project but an ongoing practice that must be embedded into the organization's culture and daily operations to be effective. It requires continuous effort in capturing, sharing, applying, and creating knowledge to achieve organizational goals.

B. An "emerging market" refers to the commercial landscape of KM tools and services, not the intrinsic nature of Knowledge Management itself.
C. Viewing KM as merely a "toolset" is a common but incorrect oversimplification. Technology enables KM, but the discipline is primarily about people, processes, and culture.

1. Davenport, T. H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press. The book frames KM as a formal management discipline focused on systematic practices, not just technology (pp. ix-xii, 1-20).

2. Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14. This foundational paper treats knowledge creation as a continuous, spiraling process, reinforcing the view of KM as an ongoing practice.

3. AIIM International. (2010). What is Knowledge Management?. AIIM defines KM as "the systematic process... It is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing..."