Which communication structure should be established for managing information between various groups of stakeholders in the organization?

According to ISO 22301 Lead Auditor objectives and content, the communication structure for

managing information between various groups of stakeholders in the organization should include

both internal and external communication. Internal communication refers to the exchange of

information and messages within the organization, such as between employees, managers, and

business continuity teams. External communication refers to the exchange of information and

messages with parties outside the organization, such as customers, suppliers, regulators, media, and

the public. Both types of communication are essential for ensuring the effective operation of the

business continuity management system (BCMS) and the successful response and recovery from

disruptions. The communication structure should be aligned with the organization’s communication

strategy, which should identify the communication needs, define the communication channels, and

establish the communication procedures for the BCMS. The communication structure should also

consider the unique communication requirements that may arise during a disruption, such as timely

and accurate information, alternative communication channels, and managing rumours and

misinformation. Reference: ISO 22301 Auditing eBook, page 291; ISO 22301 Clause 7.4

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