Which team is responsible for determining how the impact of the incident is managed within the policy guidelines set by the strategic team?

In standard incident and crisis management structures, the response is typically divided into Strategic (Gold), Tactical (Silver), and Operational (Bronze) tiers. The Tactical team is responsible for coordinating the overall response, allocating resources, and determining exactly how the incident's impacts will be managed. They formulate the tactical plan and ensure that all operational activities are conducted strictly within the overarching policy guidelines, objectives, and constraints set by the Strategic team.

A. Operational: This team is responsible for the hands-on, physical execution of tasks at the incident site, not for tactical planning or resource coordination.
B. Validated: This is a distractor and is not a recognized team designation in standard incident or crisis management frameworks.
C. Strategic: This team sets the overall policy, direction, and manages long-term organizational reputation, rather than managing the direct, practical impact of the incident.

1. ISO 22320:2018 (Security and resilience — Emergency management — Guidelines for incident management), Clause 4.2 (Incident management structure).

2. Business Continuity Institute (BCI) Good Practice Guidelines (GPG) 2018, Implementation Stage (Incident Response Structure).

3. PECB ISO 22301 Lead Auditor Courseware, Incident Response and Crisis Management module.