Identify the missing word in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and…

The purpose of the service configuration management practice is to manage information about Configuration Items (CIs). A CI is any component that needs to be managed to deliver an IT service. The practice ensures that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it is needed. This information includes details about the CIs, their attributes, and their relationships with other CIs, which are recorded in a configuration management system (CMS).

A. suppliers: Suppliers are organizations that provide goods and services; they are not the configurable components that deliver a service.

B. assets: While all CIs are assets, not all assets are CIs. 'CIs' is the specific term for components managed by this practice.

C. customers: Customers are the consumers of services, not the underlying components that are managed to provide those services.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 5.2.8

"Service configuration management": The purpose is explicitly stated as: "to ensure that accurate and reliable information about the configuration of services

and the CIs that support them

is available when and where it is needed." (p. 113).

Section 5.2.8.1

"Configuration items": Defines a CI as "any component that needs to be managed in order to deliver an IT service." (p. 113).