Which dimension considers data security and privacy?

The 'Information and technology' dimension of service management focuses on the information and knowledge used to deliver services, and the technologies required to manage them. A critical aspect of managing information assets is ensuring their protection. This dimension explicitly addresses the challenges of information management, which include considerations for security, privacy, and regulatory compliance. It covers the technologies and information architecture that are fundamental to implementing and maintaining data security controls.

A. Organizations and people: This dimension focuses on culture, roles, and organizational structures, not the technical and informational aspects of data security.

C. Partners and suppliers: This dimension deals with managing relationships with external vendors, which may include security agreements, but it is not the core dimension for data security itself.

D. Value streams and processes: This dimension defines the workflows and activities for service delivery; while security can be a process, the underlying concern for data itself resides in another dimension.

1. AXELOS. (2019). ITIL® Foundation

ITIL 4 edition. TSO (The Stationery Office).

Section 3.2.2

Information and technology: "The challenges of information management

such as those related to security and regulatory compliance

are also a focus of this dimension." This statement directly links security and compliance to the Information and technology dimension.