Which is NOT a component of the service value system?

The ITIL service value system (SVS) describes how all the components and activities of an organization work together as a system to enable value co-creation. The five core components of the ITIL SVS are the ITIL service value chain, the ITIL practices, the ITIL guiding principles, governance, and continual improvement. The four dimensions of service management (organizations and people; information and technology; partners and suppliers; value streams and processes) are a separate, though related, key concept. They represent perspectives that are relevant to the whole SVS, including the service value chain and all ITIL practices, ensuring a holistic approach is taken. They are not, however, a component of the SVS itself.

A. The guiding principles are a core component of the SVS. They provide recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, or structure.

B. Governance is a core component of the SVS. It is the means by which an organization is directed and controlled, and it is realized through activities that evaluate, direct, and monitor.

C. Practices are a core component of the SVS. They are sets of organizational resources designed for performing work or accomplishing an objective, supporting the activities of the service value chain.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 4.1

"Service value system overview

" Figure 4.1 explicitly illustrates the five components of the SVS: guiding principles

governance

service value chain

practices

and continual improvement.

Section 4.1

Paragraph 1 states

"The ITIL SVS includes the following components: ITIL service value chain

ITIL practices

ITIL guiding principles

governance

continual improvement."

Chapter 3

"The four dimensions of service management

" introduces the four dimensions as a separate model

not as a component of the SVS. It states they are "critical to the effective and efficient facilitation of value for customers and other stakeholders" and apply to the SVS in general.