A project is on day 3 of a step with a designated wait time of 5 days. The engagement studio program is then paused for 1 day and restarted. If the…

When an Account Engagement (Pardot) Engagement Studio program is paused, all prospects are frozen at their exact point in the flow; the platform suspends the wait-time countdown. Elapsed time before the pause (3 of 5 days) is retained, but the paused duration (1 day) is not applied. On resumption, the prospect resumes the same 5-day wait at day 3, still requiring 2 more days before the next step.

A. Day 4 – Countdown is suspended during the pause; no additional day is accrued.

C. Day 0 – Pausing does not reset or restart the wait step.

D. Day 5 – Prospect has not completed the remaining 2 days; pause time is not counted.

1. Salesforce Help: “Pause or Resume an Engagement Studio Program,” Marketing Cloud Account Engagement doc ID: pardotespause.htm, section “What Happens When You Pause,” ¶2: “Prospects stop progressing … wait times do not elapse during the pause.”

2. Salesforce Trailhead, Module “Automate B2B Marketing with Engagement Studio,” Unit “Manage Engagement Programs,” paragraph “Pause and Resume”: “When you pause, prospects stay exactly where they are; time in wait steps doesn’t advance until the program restarts.”