In which two sections of AutoSupport can you find information to analyze the following panic? (Choose two.) Panic_Message: PCI Error NMI from…

The panic message "PCI Error NMI" indicates a Non-Maskable Interrupt, which is a critical, unrecoverable hardware error originating from a PCI device—in this case, a QLogic FC adapter. For analyzing such low-level hardware failures, the most crucial information is found in logs that capture the system's state at the hardware level.

1. SSRAM-LOG: The System Static RAM (SSRAM) is a persistent memory area that stores the panic message, CPU register contents, and the stack trace at the exact moment of the crash. It is the primary source for identifying the immediate cause of a hardware-induced panic.

2. HA-RASTRACE.TGZ: This archive contains detailed Reliability, Availability, and Serviceability (RAS) trace logs. These logs provide a historical, low-level record of hardware events leading up to the panic, which is essential for root cause analysis of complex hardware faults like a PCI NMI.

B. ALL-COREDUMP.XML: This file is a summary of the software memory (core) dump. It is most useful for debugging software-related panics, not for hardware-level NMIs.

D. PCI-HIERARCHY.XML: This file provides a static map of the PCI bus and connected devices. While useful for identifying the card, it does not contain event or error logs related to the panic itself.

1. NetApp Knowledge Base, Article ID: 1013891, "What is the SSRAM and what information does it contain?"

Reference: This article states, "The SSRAM log contains the panic message, panic registers, and stack trace. This information is critical for NetApp support to perform root cause analysis of a system panic." This directly supports the use of SSRAM-LOG for panic analysis.

2. NetApp Knowledge Base, Article ID: 1030119, "Troubleshooting Workflow: System Panic or Unscheduled Reboot"

Reference: In the "Gather Information" section, this document identifies the primary source of information for a panic as "the panic message itself, which is saved in the SSRAM log and also displayed on the console." This confirms SSRAM-LOG as a key resource.

3. NetApp Knowledge Base, Article ID: 1014218, "What is a RAS ticket?"

Reference: This article explains that RAS tickets are generated for significant hardware and software events. It notes that the associated ha-rastrace.tgz file in the AutoSupport bundle contains "detailed diagnostic data" used by engineering to analyze the event. A PCI NMI is a significant hardware event that would be captured in these traces.