In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer…

In Pega, the case life cycle is designed to progress through stages sequentially. To handle optional stages based on business logic, you configure a "Skip when" condition on the stage itself. In this scenario, the "Customer Survey Stage" should only be executed if the customer agrees. The most direct and standard configuration is to define a condition that skips the stage when the customer does not agree to the survey. When the skip condition is met, the case bypasses the stage and moves to the next step, which is resolution.

A. Configure the Customer Survey Stage to never skip.

This is incorrect because it forces the stage to always execute, which contradicts the requirement for it to be conditional.

B. Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.

This is incorrect because the condition must be evaluated at the stage level to control entry, not on the individual processes within the stage.

D. Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.

This is incorrect because for primary path stages, the standard Pega configuration is to define the exception condition for skipping the stage, not the positive condition for starting it.

1. Pega Platform Documentation - Configuring stage entry and skipping: "You can configure a stage to skip for a specific condition... In the case life cycle

in the stage that you want to skip

click Configure stage behavior... In the Stage configuration pane

in the Skip stage when list

select a condition that determines whether to omit the stage from the case life cycle." This directly supports using a "Skip stage when" condition.

Source: Pega Platform™ 24.1 Documentation

"Configuring stage entry and skipping".

2. Pega Academy - Business Architect (24.1) Mission

Module: Configuring a case life cycle: This module details the configuration of case stages. It explicitly demonstrates using the "Skip stage when" option in the stage's property panel to control the case flow based on a when rule or a simple expression. The logic is to define the circumstances under which a stage should be bypassed.

Source: Pega Academy

Pega Certified Business Architect (PCBA) 24.1 learning path

"Configuring a case life cycle" module

"Optional actions" topic.