UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?

The Send Notification automation step is the most suitable and correct choice. In the Pega Platform™, this step is specifically designed to configure and send various types of communications to users, including push notifications, emails, and SMS messages. For an e-commerce website needing to provide an order update, the Send Notification step offers the necessary functionality to alert the customer through the most appropriate channel, such as a push notification to their mobile app or an email, making it the correct and encompassing automation for this scenario.

B. Update Case: This automation modifies data within the current case or another Pega case; it does not send communications to external users.

C. Push Notification: This describes a type or channel of notification, not the name of the automation step itself in modern Pega. The correct step is "Send Notification."

D. Post to Pulse: This is used for internal collaboration among case workers within the Pega application, not for communicating with external customers.

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1. Pega Academy | Pega Platform 24.1 | Business Architect Mission | Module: Communicating with users | Topic: Sending notifications.

Reference: "The Send notification step sends push notifications

emails

and SMS messages to a single user or a group of users." This official courseware explicitly names the automation step as Send Notification and lists push notifications as one of its functions.

2. Pega Documentation | Pega Platform 24.1 | Case management | Automating case processing | Available automation shapes | Send Notification shape.

Reference: "Use the Send Notification shape to automatically send a notification to one or more users... You can send notifications through different channels

for example

by email

push notification

or a notification in a web portal." This documentation confirms that Send Notification is the name of the automation shape and that "push notification" is a channel configured within it.