is the degree to which a set of inherent characteristics fulfills requirements.

The phrase "the degree to which a set of inherent characteristics fulfills requirements" is the official definition of quality according to the Project Management Institute (PMI) and the International Organization for Standardization (ISO). In program management, quality is not about perfection but about ensuring that the program's outputs and outcomes meet the specified requirements and are fit for their intended purpose, thereby contributing to the realization of program benefits. The program manager establishes the overarching quality policy and framework to be applied across all component projects.

A. Scope defines the boundaries and the work to be performed, not the measure of how well that work meets its requirements.

B. A project phase is a collection of logically related activities, representing a division of the project lifecycle, not a measure of fulfillment.

C. A regulation is a mandatory requirement imposed by a governmental body; it is a type of requirement, not the degree of fulfillment.

1. Project Management Institute. (2017). The Standard for Program Management (4th ed.). Section X3

Glossary

p. 213. Newtown Square

PA: Project Management Institute.

2. Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th ed.). Section 8

Project Quality Management

p. 274; and Appendix X1

Glossary

p. 718. Newtown Square

PA: Project Management Institute.

3. International Organization for Standardization. (2015). ISO 9000:2015: Quality management systems — Fundamentals and vocabulary. Section 3.6.2. Geneva

Switzerland: ISO.