PMI-ACP practice question 3 of 35

A new agile project manager accepts an assignment to manage a well-established team Many team members have worked together on this product for several years During a meeting, the project manager notices that team members offer little vocal interaction, yet all required tasks are completed on time What type of behavior does this describe?

Full set: 482 questions
Answer options
A: Synchronous
B: Collaborative
C: Passive-aggressive Correct answer
D: Random
Correct Answer:
C. Passive-aggressive
Explanation

In the context of team dynamics, especially in an Agile environment that values open communication, a team that completes tasks but offers little vocal interaction can be a sign of underlying issues. Passive-aggressive behavior is characterized by an indirect resistance to the demands of others and an avoidance of direct confrontation. The silence and lack of engagement, despite task completion, can be a manifestation of unresolved conflict, low psychological safety, or resentment. An Agile project manager or coach would recognize this as a potential team health issue that requires further investigation to ensure long-term collaboration and resilience.

Why Incorrect

A. Synchronous describes the timing of communication (real-time), not the quality or nature of the team's behavior. The lack of interaction suggests a problem with synchronous communication.
B. While tasks are completed, the lack of vocal interaction is a symptom that may indicate a lack of true, open collaboration, which is a cornerstone of Agile teams.
D. The behavior is a consistent pattern of minimal interaction, not random. It is a predictable, albeit concerning, team norm.

References

1. Project Management Institute. (2017). Agile Practice Guide. Section 5.4.2, Emotional Intelligence. pp. 73-74. The guide highlights the importance of self-awareness and relationship management for high-performing teams, noting that a team's emotional intelligence is critical for navigating conflict and collaborating effectively. A silent team may indicate low emotional intelligence or safety.

2. Edmondson, A. C. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999. This foundational paper establishes that psychological safety—a belief that one will not be punished for speaking up—is critical for team learning and performance. A silent team often indicates a lack of psychological safety.

3. Katzenbach, J. R., & Smith, D. K. (1993). The Wisdom of Teams: Creating the High-Performance Organization. Harvard Business Review Press. The authors describe how real teams require open communication and constructive conflict, which are absent in the described scenario.

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