PMI-DASSM practice question 10 of 25

What does a well-written user story describe?

Full set: 193 questions
Answer options
A: A fixed outcome.
B: The needs of all users.
C: The expectations of the product owner.
D: The customers' perspective. Correct answer
Correct Answer:
D. The customers' perspective.
Explanation

A user story expresses functionality from the viewpoint of the person who will receive the value. The standard template “As a I want so that ” explicitly frames the requirement in the customer’s perspective, ensuring development stays focused on user value.

Why Incorrect

A. Fixes scope and discourages adaptive discovery; stories are intentionally negotiable.
B. Each story targets a single persona, not the needs of every user.
C. Product-owner expectations are captured in acceptance criteria, not in the story statement itself.

References

1. PMI, Agile Practice Guide, 2017, p. 56, para 2: “A user story is a short description of a feature told from the perspective of the person who desires the capability—usually a user or customer.”

2. PMI / Ambler & Lines, Choose Your WoW! 2nd ed., 2023, §9.2, p. 238: definition and template of user stories emphasizing customer viewpoint.

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