PRACTITIONER-DEPLOYMENT-MANAGEMENT practice question 21 of 25

Which of the following practices is essential for maintaining effective deployment approaches?

Full set: 140 questions
Answer options
A: Conducting regular training sessions for staff
B: Implementing a change management process Correct answer
C: Monitoring competitor deployment strategies
D: Establishing an isolated development environment
Correct Answer:
B. Implementing a change management process
Explanation

Deployment Management does not operate in isolation. It is the practice responsible for executing the movement of components, which is almost always triggered by an authorized change. Therefore, a formal change management (now called Change Enablement in ITIL 4) process is essential. This practice provides the authorization, scheduling, and risk assessment needed to ensure that deployments are controlled, coordinated, and aligned with business needs. Without this link, deployments would be chaotic and introduce significant risk to the live environment.

Why Incorrect

A. Training is a supporting capability but is not the core governing practice that maintains deployment effectiveness.
C. Monitoring competitors is relevant to business and service strategy, not the operational process of deployment.
D. An isolated development environment is a technical enabler for development, not a practice for maintaining deployment approaches.

References

1. AXELOS. (2020). ITIL® 4 Practitioner: Deployment Management. Section 2.5, "The position of the deployment management practice in the service value chain," which highlights the interaction with practices like Change Enablement.

2. AXELOS. (2020). ITIL® 4 Practitioner: Change Enablement. Section 2.5, which describes how Change Enablement coordinates with practices like Release Management and Deployment Management.

Scroll to Top