A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud…

The requirement is twofold: prevent self-registration and enable manual registration. Disabling self-registration is a prerequisite, achieved by de-selecting "Allow external users to self-register" in the Experience Cloud site's Administration workspace. The question then focuses on the configuration for the manual process. The standard Salesforce procedure for manually provisioning an Experience Cloud user is to navigate to the corresponding Contact record and use a specific action. The correct, standard action for this purpose is 'Enable Customer User'. To make this action available to administrators, it must be added to the appropriate Contact page layouts.

A. Enabling self-registration directly contradicts the primary requirement of the Public Sector Organization to prevent users from registering themselves.

B. 'Register User' is not the name of the standard Salesforce action used to provision an Experience Cloud user from a Contact record.

D. There is no specific setting named "Enable manual registration" in Digital Experiences. Manual registration is the default capability when self-registration is disabled.

1. Salesforce Help Documentation, "Enable a Person Account or Contact as a Customer User": This document explicitly details the manual process. It states, "From the contact record, select Enable Customer User from the dropdown menu... If you don’t see the Enable Customer User option, add it to the page layout." This confirms that 'Enable Customer User' is the correct action and that it must be configured on the page layout.

Source: Salesforce Help, Article 000385234.

2. Salesforce Help Documentation, "Configure the Login & Registration Page for Your Experience Cloud Site": This guide explains how to manage registration settings. To meet the requirement of preventing self-registration, an administrator would navigate to Administration | Login & Registration and ensure the "Allow external users to self-register" checkbox is deselected. This establishes the context in which manual registration (Option C) becomes the necessary procedure.

Source: Salesforce Help, "Configure the Login & Registration Page for Your Experience Cloud Site".

3. Salesforce Public Sector Solutions Documentation, "Set Up an Experience Cloud Site for Grants Management": The setup for a Grants Management portal relies on standard Experience Cloud functionality. The documentation guides administrators through creating the site but relies on core platform features for user management, such as disabling self-registration and manually enabling users from Contact records as described in the general Salesforce Help articles.

Source: Public Sector Solutions Admin Guide, Section: "Set Up an Experience Cloud Site for Grants Management".