A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to…

The Emergency Response Management package for Public Sector Solutions includes several preconfigured dashboards to provide immediate analytical value. The Emergency Hotspots dashboard uses map-based visualizations to show the geographic concentration of emergency requests, directly addressing the need to understand where to increase focus. The Emergency Requests Overview dashboard provides a high-level, aggregate view of all incoming requests, their status, and types, which is essential for overall situational awareness and resource allocation. Both are designed for rapid deployment to accelerate an organization's response capabilities.

A. Global Emergency View: This is not a standard, preconfigured dashboard name provided within the Salesforce Emergency Response Management package.

B. Visits: While "Visits" is a standard Salesforce object, it is not the name of a preconfigured dashboard in the Emergency Response Management package for high-level analysis.

1. Salesforce Help Documentation, Public Sector Solutions, Emergency Response Management Dashboards: This official documentation explicitly lists the preconfigured dashboards available.

Section: "Emergency Response Management Dashboards"

Content: "The Emergency Response Management app includes these preconfigured dashboards: Emergency Requests Overview, Emergency Hotspots, Emergency Response Operations, and Emergency Response Team Performance." This directly confirms options C and D and shows that A and B are not included.

2. Salesforce Developer Documentation, Public Sector Solutions Developer Guide: This guide details the components and objects included in the solution.

Section: "Analytics for Emergency Response Management"

Content: The guide describes the out-of-the-box analytics, including the "Emergency Hotspots" dashboard for visualizing request density and the "Emergency Requests Overview" for a summary of request volume and status. This corroborates the purpose and existence of the correct answers.