What is one practice used to understand the problem space during the discover phase of Design Thinking?

During the Discover phase of SAFe Design Thinking, creating Personas is a key practice used to empathize with and understand users’ goals, needs, and pain points, thereby clarifying the problem space.

A. Prototyping is part of the Deliver phase, not Discover.
C. Empathy maps are also valid but the question asks for one practice; Personas is the intended answer.
D. Gemba walks are lean observation techniques, not a primary Design Thinking practice in SAFe.

1. Scaled Agile Inc., SAFe 6.0 “Design Thinking” article, section “Discover – Understand the Problem,” bullets 1-3.

2. Scaled Agile Inc., “Personas” guidance, para. 2-3.