A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees…

Card sorting is a technique that helps UX designers understand the mental model of users and how

they organize information into categories. Card sorting involves giving users a set of cards, each with

a piece of information or a feature, and asking them to sort them into groups that make sense to

them. The designer can then analyze the results and identify patterns, similarities, and differences

among the users’ categorizations. Card sorting can help the designer suggest a suitable architecture

for the new internal community, based on how the employees think about the site’s content and

functionality. Card sorting can be done in person or online, using tools like OptimalSort or

UserZoom1. Reference:

[Salesforce Certified User Experience Designer Exam Guide], Section 2.1: Conduct user research

[UX Designer Certification Prep: User Research], Unit 3: User Research Methods

[Prepare for Your UX Designer Credential], Trailmix: User Research

[Card Sorting: A Definitive Guide]1