Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements…

A docked utility bar is a Salesforce configuration feature that allows users to access common

productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the

screen1. A list view - split view is a Salesforce configuration feature that allows users to see a list view

and a record side by side in a split-screen layout2. These two features can help the IT help desk team

quickly resolve queued cases by providing them with a persistent place to create notes and the

ability to view their case queue while working a particular case. Dynamic forms and activity timeline

are not relevant for this scenario, as they do not address the requirements of the IT help desk team.

Reference: Utility Bar - Salesforce Help and Split View - Salesforce Help