An employee is undergoing a dissolution of domestic partnership (divorce) and requests that their ex-spouse be removed from their dependent profile. How should the benefits administrator handle this request?

The correct procedure involves two distinct steps. First, the benefits administrator must process the "Dissolution of Domestic Partnership" or "Divorce" benefit event. This action correctly terminates the dependent's coverage effective on the date of the event and updates the employee's elections and costs. Second, after the benefit event is successfully completed, the administrator should inactivate the dependent's profile. This preserves the historical record of the dependent and their past coverage, which is crucial for auditing and reporting purposes. Deleting the dependent is incorrect as it permanently removes this history.

B. Deleting a dependent is not best practice as it removes historical data. The benefit event must be processed to correctly end coverage with the proper effective date.
C. Deleting the dependent profile is incorrect and does not properly trigger the benefit event process to terminate coverage with the correct effective date.
D. Inactivating the dependent profile first does not trigger the necessary benefit event. The event must be processed to correctly remove the dependent from benefit plans.

1. Workday Documentation, "Benefits Administration Guide," Section: Manage Benefit Events. This guide details the necessity of processing a life event to change or terminate coverage for a dependent.

2. Workday Documentation, "Benefits Administration Guide," Section: Manage Dependents. This section explains the difference between inactivating and deleting a dependent, recommending inactivation to preserve historical data.

3. Workday Community, "Benefit Event Processing for Divorce/Dissolution," Article ID: benprocdivorceqle. This resource outlines the standard business process for handling this specific qualifying life event.