A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster. Which action resolves this issue?

For Cisco Technical Assistance Center (TAC) to remotely analyze and troubleshoot cloud-connected services like Apple Push Notifications, the Cisco Unified Communications Manager (UCM) cluster must be configured to send diagnostic data to the Cisco cloud. The "Send Troubleshooting Information to the Cisco Cloud" option on the Cisco Cloud Onboarding configuration page is the primary setting that enables this functionality. When checked, UCM automatically uploads relevant logs and traces, making them accessible to TAC engineers for analysis. If this option is disabled, no diagnostic information is sent, which explains why TAC would not have received it.

A. Manual log downloads are for the local administrator to retrieve files directly from the UCM, not for sending data to the Cisco cloud for TAC.
B. Disabling push notifications would stop the service from functioning; it does not enable the transmission of diagnostic logs to the Cisco cloud.
C. This option allows for the inclusion of Personally Identifiable Information (PII) in the data upload but requires the primary "Send Troubleshooting Information" setting to be enabled first.

1. Cisco Unified Communications Manager System Configuration Guide

Release 14

Chapter: Cisco Cloud Onboarding

Section: Configure Cisco Cloud Onboarding.

The guide states

"Check the Send Troubleshooting Information to the Cisco Cloud check box to allow Unified CM to send diagnostic information to the Cisco cloud. This information is used by the Cisco Technical Assistance Center (TAC) for troubleshooting purposes." This directly supports the correct answer.

2. Push Notifications Deployment Guide (Cisco Jabber 12.9)

Chapter: Troubleshoot Push Notifications

Section: Cisco TAC Support.

This document outlines that for effective TAC support with Push Notification issues

diagnostic logs from UCM are required. It implicitly relies on the cloud onboarding configuration being set correctly to transmit these logs

as detailed in the UCM System Configuration Guide.