A collaboration engineer is troubleshooting Cisco IM and Presence high availability. The system is version 10.x. The engineer has confirnæd that the…

This option explains why the user sessions have not fallen back to the homed nodes after the failed

service or server was restored. The Client Re-Login upper limit setting determines how long the

Jabber clients will attempt to re-login to their homed nodes after a failover event. If the failed service

or server is offline longer than this setting, the Jabber clients will stop trying to re-login and will

remain on the backup node until the administrator manually initiates a fallback or recovery. The

default value for this setting is 30 minutes, but it can be changed in the Server Recovery Manager

Service Parameters. Reference:

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communicationsmanager-im-presence-service/200958-IM-and-Presence-Server-High-Availability.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/11

_5_1/cup0_b_config-and-admin-guide-1151su5/cup0_b_imp-system-configuration-

1151su5_chapter_0100.html