An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

In Cisco Unity Connection, the Caller Input settings define the actions that are executed when a caller presses a key (DTMF) while listening to a call handler's greeting. To specify whether callers can perform transfers from an automated attendant, the administrator must configure these key mappings. This includes setting a key to transfer to an operator, another call handler, or enabling the option to allow transfers to any extension. Disabling these specific key actions or the general transfer capability within this section effectively prevents callers from performing transfers.

B. call handler owners: This setting is for administrative purposes, defining which users can modify the call handler's greetings and settings, not for call routing.
C. message settings: This section configures the behavior for taking voice messages, such as the recipient and message urgency, not for live call transfers.
D. transfer rules: These rules determine how a call is routed before the call handler greeting is played, based on the called party's status, not on caller input during the greeting.

1. Cisco Unity Connection System Administration Guide

Release 14

"Call Handlers" chapter

"Caller Input" section.

This guide states

"The Caller Input page for a call handler lets you define the action that Unity Connection takes for each key that a caller can press." It lists actions such as "Call Handler

" "Interview Handler

" "Directory Handler

" and "Transfer to an alternate contact number

" confirming this is the correct location to configure caller-initiated transfers.

2. Cisco Unity Connection Design Guide

Release 12.5(1)

"Cisco Unity Connection" chapter

"Call Handlers" section.

This document describes the function of call handlers

explaining that they "can be configured to provide callers with a menu of options (for example

'For Sales

press 1; for Service

press 2')." The configuration of these menu options is done via the Caller Input settings.

3. Cisco Unity Connection Features and Services Guide

Release 14

"Call Routing and Restriction" chapter

"Call Routing in Unity Connection" section.

This guide differentiates between routing rules (which include transfer rules) and call handler actions. It clarifies that transfer rules are part of the initial call routing process

while caller input settings manage the interactive menu presented to the caller once they reach the handler.