A user is experiencing video quality issues and wants to verify packet loss, jiter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

To view real-time media quality metrics such as packet loss, jitter, and codecs in use during an active call on the Webex App for Windows, the user must open the media statistics window. The correct and officially documented keyboard shortcut for this is Ctrl+Shift+Alt+S. This action opens the "Status" or "Media Statistics" window, which provides detailed diagnostics for the current audio and video streams. The other options incorrectly reference the "Health Checker," which is a tool designed for pre-call connectivity testing to Webex cloud services, not for displaying real-time, in-call media stream data.

B: This option is incorrect because it points to the "Health Checker" tool and lists the wrong keyboard shortcut (...D). C: This option is incorrect as it refers to the "Health Checker," which is not used for in-call statistics, and it provides the wrong shortcut (...D). D: While this option includes the correct keyboard shortcut (...S), it incorrectly associates the action with the "Health Checker" tool, which serves a different diagnostic purpose.

1. Cisco Webex Help Center

"View your meeting and call statistics in Webex App

" Document ID: a0011612.

This official user guide explicitly states the keyboard shortcut for accessing in-call statistics. Under the section "During a meeting or call

" it specifies: "On Windows: Press Ctrl+Shift+Alt+S." This directly validates the shortcut mentioned in the correct answer.

2. Cisco Webex Help Center

"Webex App | Test Your Connection with the Health Checker

" Document ID: wbxe.ch-doc-100.

This document describes the function of the Health Checker

clarifying its purpose: "The Health Checker tests your connection to Webex services... Use the Health Checker to see if you're having any network connection problems with any of the services." This confirms that the Health Checker is for general service connectivity tests

not for viewing in-call media metrics like jitter and packet loss

thereby invalidating options B

C

and D.