A user is experiencing video quality issues and wants to verify packet loss, jiter, and codecs in use. Where can the user find this information in…

This option is the correct way to find information about packet loss, jitter, and codecs in use in the

Webex App for Windows during a call. The Settings menu allows users to access various options and

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for the Webex App, including the Status option. The Status option shows the current

network status and quality of service for the app. Users can press Diagnostics or use the keyboard

shortcut Ctrl+Shift+Alt+S to open a detailed report of the call statistics, including packet loss, jitter,

and codecs in use for audio and video. Reference:

https://help.webex.com/en-us/article/np8ugnq/Webex-App-Status

https://help.webex.com/en-us/article/np8ugnq/Webex-App-Status#id_136835