500-443 practice question 3 of 15

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Full set: 60 questions

Answer options

A: SRTP Refer

B: Release VXML Trunk Transfer

C: CCE Managed Transfer Correct answer

D: CUCM Destination Transfer

E: SIP Refer Correct answer

Correct Answer:

C. CCE Managed Transfer; E. SIP Refer

Explanation

C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101

Keep practicing

Take the free 500-443 practice test

Ten exam-style questions with answers and explanations, plus the exam facts and study guides.

Start the free practice test