500-443 Practice Questions

B One of the destination patterns in the ingress gateway pointing to the number a customer dials

considering the SIP comprehensive call flow is pointing to CVP IP address, as this allows CVP to

receive and process incoming calls from the ingress gateway. C Another destination pattern in the

ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow

is pointing to IOS q/ws loopback address, as this allows CVP to send calls back to the ingress gateway

for queuing and self-service. Reference = [Cisco Unified Contact Center Enterprise Solution Reference

Network Design (SRND), Release 12.5(1)], page 11

The private network in UCCE/PCCE provides a dedicated communication channel between the

duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in

sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design

(SRND), Release 12.5(1)], page 20

C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to

another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is

supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination

using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide,

Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network

Design (SRND), Release 12.5(1)], page 101

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D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it

displays data in a circular graph divided into slices proportional to the values. E Another stock or

customized view that are available for the CUIC reports is Bar Chart View, as it displays data in

horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified

Intelligence Center User Guide Release 12.5(1)], page 13

B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC

variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and

CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP

through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on

the deployment model. Reference = Advanced Administration and Reporting of Contact Center

Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release

12.5(1)], page 23

drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System

performs a cluster-level backup, as it contains the information about the backup schedules. E

drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System

performs a cluster-level backup, as it contains the information about the system components and

their dependencies. Reference = [Cisco Unified Contact Center Enterprise Installation and Upgrade

Guide, Release 12.5(1)], page 37

The first step for CCE to dynamically allocate a label is an agent needs to log in, as this triggers the

Agent PG to send a label request message to the Router. The Router then assigns a label from the

available pool and sends it back to the Agent PG. Reference = [Cisco Unified Contact Center

Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 13

According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise,

Release 12.5 (1) and 12.5 (2), dynamic labels are expressions that the CallRouter processes in real

time, converting an expression into a character string that is then returned to the routing client as a

label1. Dynamic labels are useful for routing calls to agents based on their current location,

availability, or skill level. For CCE to dynamically allocate a label, an agent needs to log in and register

with the system, so that the CallRouter can access the agent’s information and use it in the dynamic

label expression1. The other options are not correct, because they are not related to dynamic label

allocation. The WB ermine service is a web service that provides access to the configuration data of

the system2. The Dialer is a component that enables outbound dialing campaigns3. The CVP Call

service is a service that handles call control and voice processing for calls that use Unified CVP3.

Reference:

1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)

2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0

(1)

3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5

(1) and 12.5 (2) - Dynamic Labels

A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web

service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise

Administration and Configuration Guide, Release 12.5(1)], page 109