500-443 practice question 9 of 15

What is the first step for CCE to dynamically allocate a label?

Full set: 60 questions

Answer options

A: The WB ermine service should be in Service.

B: The Dialer should be configured.

C: An agent needs to log in. Correct answer

D: CVP Call service needs to be restarted.

Correct Answer:

C. An agent needs to log in.

Explanation

In a Cisco Contact Center Enterprise (CCE) environment utilizing Agent Targeting Rules (ATR), the system dynamically allocates a routing label for an agent's device. The first step for this dynamic allocation to occur is for the agent to log in. Upon login, the Peripheral Gateway (PG) notifies the Router, which then dynamically generates the label based on the agent's extension and the configured targeting rules.

Why Incorrect

A. The "WB ermine" service is a typographical error and does not represent a valid CCE service required for label allocation.
B. The Dialer is used for Outbound Option campaigns and is not responsible for dynamic label allocation for inbound agent routing.
D. Restarting the CVP Call service is a troubleshooting step and not a prerequisite for dynamic label allocation.

References

- Cisco Unified Contact Center Enterprise Features Guide, Release 12.0(1), Chapter: Agent Targeting Rules, Section: Dynamic Label Allocation.

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