A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics…

A balanced scorecard is a technique that helps to measure the performance of an organization or a

change strategy using four perspectives: financial, customer, internal process, and learning and

growth. A balanced scorecard helps to align the strategic objectives of the organization with the

operational activities and the metrics that indicate the progress and success of the change. A

balanced scorecard also helps to communicate the vision and goals of the change to the stakeholders

and to monitor and evaluate the results. A decision modeling is a technique that helps to analyze and

compare the possible outcomes of different courses of action using criteria such as costs, benefits,

risks, and impacts. A financial analysis is a technique that helps to assess the feasibility and viability

of a change initiative using quantitative measures such as return on investment, net present value,

payback period, and break-even point. A business case is a technique that helps to justify the need

for a change and to provide the rationale and evidence for selecting a preferred solution. A business

case typically includes the problem or opportunity statement, the objectives and scope of the

change, the alternatives and their evaluation, the recommended solution and its benefits, costs,

risks, and impacts, and the implementation plan and timeline. Reference: BABOK Guide v3, Chapter

10: Techniques, Section 10.4: Balanced Scorecard, p. 496-497; Section 10.9: Business Case, p. 506-

508; Section 10.16: Decision Modelling, p. 518-520; Section 10.23: Financial Analysis, p. 529-531.