You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance…

The best practice is to use data that is valid and relevant (D) to ensure meaningful analysis and

decision-making.

Effective performance management depends on accurate, comprehensive data covering both

successes and failures.

Why not other options?

(A) Hiring an independent consultant may be unnecessary and costly if internal resources can

conduct the analysis.

(B) Focusing only on subpar performance ignores opportunities for overall improvement.

(C) Restricting analysis to 12 months may exclude valuable long-term trends.

Reference: IFMA Core Competency – Performance & Quality Management​