A Configuration Manager is planning the implementation of the CMDB. Which is the prescribed CSDM rollout order?

ServiceNow prescribes a phased implementation approach for the Common Service Data Model (CSDM) known as Crawl, Walk, Run, and Fly. This methodology allows organizations to adopt the CSDM framework incrementally, focusing on foundational elements first (Crawl), then expanding to service mapping and portfolio management (Walk), advancing to automation and service health (Run), and finally achieving full optimization and business value (Fly). This staged rollout ensures a manageable and successful implementation by building maturity over time.

A. Initial, Developing, Defined, Managed: This represents a capability maturity model, not the specific CSDM implementation phases prescribed by ServiceNow.

B. Architecture, Business, Technical, Governance: These are domains or pillars of IT management, not a sequential rollout plan for CSDM.

C. Initiate, Plan, Execute, Deliver, Close: This describes a standard project management lifecycle, which is too generic and not the specific CSDM phased approach.

1. ServiceNow. (2022). Common Service Data Model (CSDM) 4.0 White Paper. Page 10

Section "CSDM implementation approach".

2. ServiceNow Product Documentation. (Tokyo Release). CSDM and the CMDB. Section: "CSDM framework stages".