A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs. Which…

The Attestation policy type is specifically designed to automate the verification of Configuration Items (CIs). When an attestation policy is triggered for a set of CIs, it automatically generates and assigns attestation tasks to designated users or groups. These tasks require the assignee to confirm the existence and accuracy of the CI's details. This process ensures that the information within the CMDB remains current and reliable by periodically validating it with the people most knowledgeable about the CIs.

A. Certification is a different process that validates CI data against predefined data certification rules and standards, rather than verifying existence via user tasks.

B. Delete is a CI lifecycle state and an action, not a policy type for creating validation tasks. It is used for removing CIs permanently.

C. Retire is a CI lifecycle state, not a policy type. It signifies that a CI is no longer in active use but is being kept for historical purposes.

- ServiceNow Product Documentation. (2024). CI attestation. Retrieved from docs.servicenow.com. This document states

"You can use attestation to verify CIs in the CMDB. An attestation is a task that is sent to a user to verify a set of CIs."

- ServiceNow Product Documentation. (2024). Create an attestation policy type. Retrieved from docs.servicenow.com. This guide details the steps for creating policies that generate these verification tasks.