As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

Time Sheet Policies in ServiceNow are used to define the rules and behavior for time recording. To allow a specific group, such as certain field agents, to record more than the standard 40 hours, an administrator must create a new time sheet policy. This new policy can be configured with a higher weekly hour limit and then applied specifically to the target group of agents. The system uses these policies to enforce time recording rules, making this the direct and correct method to manage exceptions to a standard work week.

A. Configure time sheet notifications for manager override: Notifications are for communication and alerts; they do not change the underlying business rules that restrict the number of hours an agent can log in the system.
C. Configure the time sheet portal widget: A portal widget controls the user interface and presentation of the time sheet on a portal. It does not govern the backend validation rules, such as maximum hour limits.
D. Activate the FSM with Time Recording plugin: Activating the plugin (com.snc.fsmtimerecording) is the initial step to enable the time recording functionality itself. It does not configure the specific rules, like hour limits, for its use. ---

1. ServiceNow Product Documentation - Time sheet policies:

This document states, "Time sheet policies contain a collection of settings that define how time sheets work." It details that policies control processing, generation, and user application, which is the foundation for setting different rules for different groups.

Source: ServiceNow Product Documentation, "Time sheet policies," Washington D.C. Release.

2. ServiceNow Product Documentation - Create a time sheet policy:

This guide outlines the procedure for creating a policy. The form includes fields such as "Hours per time card" and "Hours per day," which are used to set the specific hour limits. The "Applies to" section allows the policy to be targeted at specific users or groups.

Source: ServiceNow Product Documentation, "Create a time sheet policy," Washington D.C. Release.