What state do work order tasks need to be in for dynamic scheduling to assign them?

Dynamic scheduling is an automated process within ServiceNow Field Service Management designed to assign tasks to the most suitable technicians. For the dynamic scheduling engine to consider a work order task for automatic assignment, the task must be in the Pending Dispatch state. This state signifies that the task has been qualified, all necessary parts and information are ready, and it is now in the queue awaiting assignment to a field agent based on skills, location, and availability.

A. Qualified: "Qualified" is a process step where a task's requirements are defined, but it is not a formal state that triggers dynamic scheduling. The task moves from Draft to Qualified and then to Pending Dispatch.
B. Ready for dispatch: While conceptually correct, "Ready for dispatch" is a description of the task's status, not the specific, out-of-the-box state name in the ServiceNow FSM application. The correct state is "Pending Dispatch".
D. Approved: "Approved" is not a standard state in the default work order task lifecycle. While a parent work order might require approval, the task itself enters the "Pending Dispatch" state to be scheduled.

1. ServiceNow Product Documentation - Dynamic scheduling: "Dynamic scheduling automatically assigns tasks in the Pending Dispatch state to qualified technicians based on task requirements and technician availability." (ServiceNow, Field Service Management, Tokyo Release, "Dynamic scheduling", section "How dynamic scheduling works").

2. ServiceNow Product Documentation - Work order task states: The official documentation outlines the state flow for work order tasks, showing that "Pending Dispatch" is the state immediately preceding assignment. (ServiceNow, Field Service Management, Tokyo Release, "Work order task states", section "State flows for a work order task").