CIS-FSM practice question 1 of 15

What state must a work order request be in to set dependencies for work order tasks?

Full set: 86 questions
Answer options
A: Draft Correct answer
B: Approved
C: Qualified Correct answer
D: Waiting Approval
E: Awaiting Qualification Correct answer
Correct Answer:
A. Draft; C. Qualified; E. Awaiting Qualification
Explanation

According to ServiceNow official documentation, dependencies between work order tasks can be established while the parent work order is in one of three states: Draft, Awaiting Qualification, or Qualified. These states represent the planning and preparation lifecycle stages before a work order is ready for dispatch. Draft is the initial creation stage. Awaiting Qualification is when the work order is under review for completeness. Qualified signifies that the work order has been validated and is ready for scheduling. Setting dependencies is a core planning activity permissible throughout these pre-dispatch phases.

Why Incorrect

B. Approved: This state is related to a business or financial approval process, which is distinct from the technical qualification and planning stages where dependencies are configured.
D. Waiting Approval: Similar to the 'Approved' state, this is part of an approval workflow and is not a state where task dependencies can be managed.

References

1. ServiceNow Product Documentation, "Set up dependencies for work order tasks," Field Service Management - Utah.

Reference Details: The documentation explicitly states, "The parent work order for these tasks must be in the Draft, Awaiting Qualification, or Qualified state." This directly confirms that options A, C, and E are all correct states for performing this action.

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