If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for…

The "Audience" field on a lifecycle event activity uses HR Criteria to determine if the activity is relevant for the subject person of the case. If the system evaluates the criteria and finds that the subject person does not meet the defined conditions, the activity is automatically marked as "Skipped". This ensures that irrelevant tasks are bypassed without manual intervention, allowing the overall lifecycle event case to proceed efficiently with only the applicable activities.

A. the activity must be manually closed by the HR professional: This would negate the automation benefits of the system and create unnecessary manual work.

B. the Lifecycle Event will be canceled: This is an excessive action. An entire process, like onboarding, would not be canceled due to one inapplicable activity.

C. the activity must be manually closed by the Subject person: The subject person would likely not even be aware of an activity for which they are not the audience.

1. ServiceNow Product Documentation. (2023). Configure a lifecycle event activity. "You can also specify an audience for the activity. If the subject person does not meet the conditions for the audience

the activity is skipped."