A new Problem Coordinator accidentally created several problem investigations that need to be deleted. What role is required to delete a problem record?

The problemadmin role is required to delete problem records in ServiceNow. This role provides administrative-level access to the Problem Management application, including the ability to manage properties and perform destructive actions like deleting problem, problem task, and known error article records. This privilege is intentionally separated from process-focused roles like problemmanager or problemcoordinator to prevent accidental data loss and maintain data integrity. The user in the scenario requires this specific administrative role to clean up the accidentally created records.

B. problemcoordinator: This role is responsible for managing and working on problem tasks but lacks the administrative rights to delete entire problem records.
C. soproblemdelete: This is not a standard, out-of-the-box role provided with the ServiceNow Problem Management application.
D. RHmanager: This is not a recognized base system role within the ServiceNow ITSM suite and is irrelevant to Problem Management.
E. problemmanager: This role oversees the Problem Management process but, by default, does not have permissions to delete problem records; this is reserved for the problemadmin.

1. ServiceNow Product Documentation (Washington DC): Components installed with Problem Management. This official document explicitly states the function of the problemadmin role: "Can manage all problem management properties, and can delete problem, problem task, and known error article records." The descriptions for problemmanager and problemcoordinator do not include deletion privileges.

2. ServiceNow Product Documentation (Washington DC): Problem Management roles and personas. This guide outlines the responsibilities for each role, confirming that administrative tasks, including deletion, are assigned to the problemadmin persona, distinct from the process-focused problemmanager and problemcoordinator personas.