Which of the following roles has the ability to create and manage user criteria for service catalogs?

In the ServiceNow Platform, the ability to create, edit, and delete user-criteria records that control access to Service Catalog items is restricted to the catalogadmin role (or usercriteriaadmin, which is not listed here). Possession of catalogadmin grants full administration of catalog metadata, including user-criteria rules stored in the User Criteria [scusercriteria] table. Without this role, a user can only view criteria applied to items they administer; they cannot create or manage those criteria.

A. catalogcriteriaadmin – no such base-system role exists; therefore confers no rights.

C. itiladmin – governs incident/change administration, not catalog security or user criteria.

D. caIalogcriteriamanager – non-existent role; spelled with capital “I” instead of “l.”

E. catalogmanager – can manage items within assigned catalogs but lacks rights to create user-criteria records.

1. ServiceNow Product Documentation

“User criteria for Service Catalog

” Utah release

Section: “Create user criteria – Role required

” paragraph 1 (states role required: catalogadmin or usercriteriaadmin).

2. ServiceNow Product Documentation

“Role reference—Service Catalog

” Utah release

Table listing catalogadmin capabilities

row “User Criteria administration.”

3. ServiceNow Platform Security Guide

San Diego release

ch. “Access controls in Service Catalog

” p. 12

notes catalogadmin required for scusercriteria table CRUD actions.