In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

After running reconciliation in ServiceNow Software Asset Management (SAM), the software model results page (or License Workbench) displays the compliance position. If a license deficit exists, ServiceNow provides several remediation options. Besides creating a purchase order to acquire new licenses, a primary remediation action is to create removal candidates. This process identifies unlicensed software installations and generates change requests or catalog tasks to have the software uninstalled from specific devices, thereby reducing consumption and bringing the organization back into compliance.

A. Update license metrics: License metrics are configured on the software model record itself. This is a configuration step, not a direct remediation action taken from the compliance results page.

B. Create allocations: Allocations are used to reserve license rights for specific users or devices from an entitlement record before reconciliation. It is not a remediation action performed after a compliance deficit is identified.

D. Remove software products: A software product is a definition from the content library. To remediate non-compliance, you remove software installations from devices, not the entire software product record.

1. ServiceNow Product Documentation - Remediate your license position: "When your software model is non-compliant

you can remediate the license position by either purchasing new software rights or removing unlicensed software installations." This document explicitly lists the two main remediation paths. (ServiceNow. (2024). Remediate your license position. Washington DC release documentation. Section: Software Asset Management).

2. ServiceNow Product Documentation - Create removal candidates: "If a software model is in a state of non-compliance

you can create a removal candidate to track the process of removing the software installation." This page details the process that directly corresponds to option C. (ServiceNow. (2024). Create removal candidates. Washington DC release documentation. Section: Software Asset Management).