In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

The ability to create or update (write) records in the reconciliation-result tables that SAM Professional produces (for example, samplicenseresult, sampswinstall) is reserved for the SAM administrator role. The ServiceNow product documentation lists the roles delivered with the Software Asset Management (SAM) application, and “samreconcileuser” is not one of them. Because the role does not exist—and therefore cannot grant write access—the statement is false. Why the Other Option (“True”) is Wrong: Selecting “True” would assume that a role called “samreconcileuser” both exists and confers write privileges to reconciliation-result tables. Official ServiceNow documentation shows no such role; consequently, no user can gain the stated permission through that role.

1. ServiceNow Product Documentation – “Software Asset Management roles”

San Diego release, IT Asset Management → Software Asset Management → Reference → Roles

• List of roles: samadmin, samuser, samdeveloper, sammanager, etc.

• “samreconcileuser” is not present. (See table under heading “Roles installed with Software Asset Management Professional.”)

2. ServiceNow Product Documentation – “samplicenseresult table” ACL details

San Diego release, IT Asset Management → Software Asset Management → Reference → Tables

• Create / Write access condition: role = snsam.admin (alias samadmin in pre-prefix releases).

• No ACL grants write access through a role named “samreconcileuser.”

These official vendor sources confirm that write access to reconciliation results is provided through the SAM administrator role, not through a non-existent “samreconcileuser” role; therefore, the statement is false.