What is the formula for Committed Utilization?

Committed Utilization is a key metric in ServiceNow Resource Management that measures the percentage of a resource's capacity that has been formally hard-booked or confirmed for work. The formula calculates this by dividing the total number of Confirmed Hours by the resource's total Capacity for a given period. Confirmed hours represent a firm commitment, distinguishing them from allocated hours, which are considered soft bookings or tentative plans. This metric is crucial for resource managers to understand firm workload and availability.

A. Assigned Hours/Capacity: "Assigned Hours" is not the standard term used in the context of resource utilization formulas; "Confirmed" and "Allocated" are the correct states for resource plans.

B. (Allocated Hours + Confirmed Hours)/Capacity: This formula calculates the total planned utilization, including both soft bookings (Allocated) and hard bookings (Confirmed), not just the committed portion.

D. Allocated Hours/Capacity: This formula calculates Allocated Utilization, which represents the percentage of capacity that is soft-booked or planned but not yet formally committed.

1. ServiceNow Product Documentation - Resource reports: The official documentation explicitly defines the formulas for resource utilization. It states, "Committed Utilization: The percentage of resource capacity that is confirmed for all the projects and demands. It is calculated as: (Confirmed hours / Capacity) \ 100".

Source: ServiceNow Product Documentation, "Resource reports," section "Resource Utilization report".

2. ServiceNow Product Documentation - Resource plan states: The documentation clarifies the distinction between resource plan states, noting that "Confirmed" indicates a hard booking and commitment of the resource, which is the basis for the "Committed Utilization" calculation.

Source: ServiceNow Product Documentation, "Resource plan states".