Which of the following is a KEY input to be considered when defining drivers for a COBIT implementation?

The COBIT implementation life cycle begins with Phase 1, "What are the drivers?". The primary activity in this phase is to understand the enterprise's current pain points and motivations for change. This is achieved by identifying and engaging with key stakeholders to understand their needs, concerns, and expectations. A stakeholder map is a key tool and input for this process, as it systematically identifies relevant stakeholders and their interests, which directly informs the definition of the implementation drivers.

A. IT process documentation is an input for assessing the current state in a later phase (Phase 3), not for defining the initial drivers.
C. A business case outline is an output of the initial phase, created to justify the program after the drivers have been identified.
D. Enterprise policies can be a source of drivers, but understanding broader stakeholder needs provides a more comprehensive and fundamental input.

1. ISACA, COBIT® 2019 Implementation Guide, 2018, Section 3.2, Phase 1: What Are the Drivers?, p. 22. This section states, "The first step is to identify current I&T-related issues, or pain points...This is typically done by interviewing key stakeholders."

2. ISACA, COBIT® 2019 Implementation Guide, 2018, Figure 3.6—Phase 1—What Are the Drivers?, p. 23. This diagram explicitly lists "Stakeholder map" as a key management practice and "Stakeholder needs" as a key input for this phase.