In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

In ServiceNow, the personal_list role allows users to add or remove fields from a list view without

requiring full administrator privileges.

Key Capabilities of the personal_list Role:

Modify List Layout (Columns & Fields)

Users can add, remove, or rearrange columns in list views.

Save Personal List P

Customizations apply only to the user, unless they have additional permissions to modify system-

wide settings.

Does NOT Allow System-Wide Changes

Unlike the admin role, personal_list only affects personal views of lists, not global configurations.

Why Other Options Are Incorrect?

A . personalize.control ❌ (Incorrect)

No such role exists in ServiceNow.

C . ui_page_admin ❌ (Incorrect)

This role allows users to manage UI Pages, but it does not provide list customization permissions.

D . ui_action_admin ❌ (Incorrect)

This role is used to manage UI Actions (buttons, links, and client-side scripts), not list view

configurations.

Reference from ServiceNow CSA Documentation:

Role-Based List Customization

ServiceNow List Personalization

User Roles and Permissions

ServiceNow User Roles