Which one of the following is NOT a type of Visual Task Board?

In ServiceNow, Visual Task Boards (VTBs) provide a Kanban-style interface to manage and track work.

There are three main types of Visual Task Boards, but "Feature" is not one of them.

Types of Visual Task Boards in ServiceNow:

Freeform Board (✅ Valid Type)

Manually created boards where cards can be moved freely without predefined conditions.

Users can add and organize tasks as needed.

Example: Personal task management.

Guided Board (✅ Valid Type)

Created from a list view and linked to a ServiceNow table (e.g., Incident, Change, Task).

Cards on the board automatically update based on conditions.

Example: Managing Incidents or Change Requests.

Flexible Board (✅ Valid Type)

Similar to Guided Boards, but allows users to manually reorder tasks within lanes.

Offers more flexibility while still being linked to a data source.

Example: Sprint Planning or ITSM Workflows.

Why is "Feature" Incorrect?

"Feature" is NOT a Visual Task Board type in ServiceNow.

ServiceNow does use the term "Feature" in Agile Development (for tracking high-level product

functionalities), but it is not related to VTBs.

Why Other Options Are Correct?

✅ Guided, Flexible, and Freeform are the three valid types of Visual Task Boards in ServiceNow.

Reference from ServiceNow CSA Documentation:

Visual Task Boards Overview

ServiceNow Visual Task Boards

Types of Visual Task Boards

Creating and Using VTBs