What access does a user need to be able to import anicies to a knowledge base?

To import articles into a Knowledge Base (KB) in ServiceNow, a user must have the

"sn_knowledge_import" role. This role grants permission to bulk import knowledge articles from

sources like spreadsheets, text files, or external databases.

Key Roles in Knowledge Management:

sn_knowledge_import ✅ – Required to import articles into a KB.

sn_knowledge_contribute ❌ – Allows users to write and edit articles but not import them.

sn_knowledge_admin – Grants full admin control over KB settings.

Why Are Other Options Incorrect?

A . Can contribute ❌

"Can Contribute" grants permission to write/edit articles but not import them.

B . sn_knowledge_contribute ❌

This role only allows creating and modifying articles. It does not grant import access.

D . Can import ❌

No such role or permission exists in ServiceNow.

Reference:

ServiceNow CSA Documentation – Knowledge Management Roles & Permissions

ServiceNow Product Documentation – Importing Knowledge Articles (https://docs.servicenow.com)