What access does a user need to be able to import anicies to a knowledge base?

The snknowledgeimport role is the specific system-level permission required to grant a user the ability to import articles into a knowledge base. While a user must also have "contribute" access to the target knowledge base, the snknowledgeimport role is what enables the import functionality itself. Users with the knowledgeadmin role also have this capability inherently. This role ensures that only authorized users can perform bulk import operations, maintaining control over the knowledge content.

A. Can contribute: This is a user criteria setting that grants permission to create and edit articles within a specific knowledge base, but it does not grant access to the system's import module.
B. snknowledgecontripute: This is not a valid, standard ServiceNow role. The name appears to be a misspelling.
D. Can import: This is not a standard user criteria option for knowledge bases. Access permissions at the knowledge base level are managed by "Can read" and "Can contribute."

1. ServiceNow Product Documentation: Import a Word document to a knowledge base.

Reference Details: In the "Before you begin" section

it explicitly states

"Role required: snknowledgeimport or knowledgeadmin." This directly confirms that the snknowledgeimport role is required for the import action.

2. ServiceNow Product Documentation: User criteria for knowledge bases.

Reference Details: This document outlines the access controls for knowledge bases

detailing the "Can read" and "Can contribute" options. It makes no mention of a "Can import" user criteria

confirming that option D is incorrect.

3. ServiceNow Product Documentation: Components installed with Knowledge Management.

Reference Details: In the "Roles" table

the snknowledgeimport role is listed with the description: "Can import documents as articles." This confirms the role's specific purpose.