The Application Navigator (App Navigator) search field in ServiceNow allows users to quickly find
applications, modules, and favorites by typing relevant keywords. It helps in easy navigation by
filtering available options as the user types.
The four correct answers describe what the App Navigator search field can return:
1. Names of Applications and Modules (✅ Correct)
The search field can return both applications and their respective modules in the left navigation
panel.
Example: Searching for "Incident" will return:
Application: "Incident"
Modules: "All", "Open", "Resolved", "Create New"
2. Names of Modules (✅ Correct)
Modules are specific functionalities within an application.
Searching by a module name directly will display results that match the keyword.
Example: Searching for "Create New" will return modules like:
"Create New Incident"
"Create New Change Request"
3. Names of Applications (✅ Correct)
The search field supports finding full applications by their name.
Example: Typing "Change" will display the Change Management application and its related modules.
4. Favorites (✅ Correct)
If a user has marked specific modules or applications as Favorites, they will appear in search results.
This helps users quickly access commonly used features.
Why the Other Options Are Incorrect:
❌ E. History Records (Incorrect)
The History tab in the navigation panel shows recently accessed records, but it is not searchable
through the App Navigator.
Instead, users can find history under:
History Module (System Settings > History)
Recent History Tab in the left navigation
❌ F. Titles of Dashboard Gauges (Incorrect)
Dashboard Gauges are visual elements on Performance Analytics or Reporting Dashboards and are
not searchable in the App Navigator.
Instead, dashboards and reports are found under:
Self-Service > Dashboards
Performance Analytics > Dashboards
Example Use Case:
A ServiceNow user wants to quickly access the "All Incidents" module.
They type "incident" into the App Navigator search.
The search results return:
Incident (Application)
All (Module)
Assigned to Me (Module)
Resolved (Module)
This allows for quick navigation without manually expanding application menus.
Reference:
ServiceNow Documentation: Application Navigator Overview
ServiceNow CSA Learning Path: Using the Application Navigator
ServiceNow Docs: Favorites and Navigation
