Record numbers have to be manually incremented

ServiceNow is designed to automatically generate and increment record numbers for tables that are configured to use this feature (e.g., Incident, Problem, Change). This process is managed by the Number Maintenance module, which ensures that each new record receives a unique, sequential identifier without any manual intervention from the user. The system automatically assigns the next available number in the sequence when a new record is created.

The statement "True" is incorrect because it misrepresents a fundamental, out-of-the-box capability of the ServiceNow platform. The phrase "have to be manually incremented" implies a mandatory manual action, which is the opposite of the platform's standard automated behavior for record numbering. While an administrator with appropriate permissions can modify a number, the standard process is automatic.

1. ServiceNow Product Documentation - Number maintenance: "The Number Maintenance application enables you to control the numbering of records in your instance. Each table can have a single number field

for example

Incident Number. When a new record is created

the system automatically generates a unique

sequential number for that record." This directly confirms that the process is automatic.

Source: ServiceNow Product Documentation

Platform Administration > Tables and columns > Number maintenance.

2. ServiceNow Fundamentals (On-Demand Courseware): In the modules covering Data in ServiceNow

the course explains that tables like Incident have an auto-numbered field. It is presented as a core platform feature that provides unique identifiers for records automatically upon creation.

Source: ServiceNow Training and Certification

ServiceNow Fundamentals

Module: Data in ServiceNow.

3. ServiceNow Developer Documentation - System Numbers: The documentation for the sysnumber table states

"The Number [sysnumber] table defines the numbering format for all tables that use auto-numbering." This reinforces that the mechanism is a built-in

automated system feature.

Source: ServiceNow Developer Documentation

API Reference > Tables > sysnumber.