What tool is used to import data from various data sources, and map that data into ServiceMow tables?

ServiceNow uses Import Sets to bring data from various sources (such as CSV files, Excel

spreadsheets, or external databases) into ServiceNow tables. Import Sets provide a flexible way to

map incoming data into ServiceNow’s database structure.

Correct Answer

A . Import Set ✅

Import Sets are a temporary staging table where external data is first loaded.

A Transform Map is then used to map and transfer data from the Import Set table into the target

table (e.g., Incident, Change Request, CMDB, etc.).

Common use cases:

Importing user records from an external HR system.

Migrating CI data into the CMDB.

Loading historical incident records into ServiceNow.

Incorrect Answer Choices

B . Update Set ❌

Update Sets are used for moving customizations (such as UI changes, workflows, or scripts) between

instances, not for importing data.

C . Data Pack ❌

No such standard feature in ServiceNow called "Data Pack."

Possibly confused with Data Sources, which define external data locations but do not perform

imports themselves.

D . Transform Set ❌

Incorrect terminology—ServiceNow uses Transform Maps, not "Transform Sets."

Transform Maps define how data in an Import Set is mapped to target tables, but the import process

itself is handled by Import Sets.

Reference:

ServiceNow Documentation: Importing Data with Import Sets

ServiceNow Developer Guide: Transform Maps Overview