In ServiceNow, the Submit button appears when creating a new record, but it is not visible when
editing an existing record. Instead, when editing an existing record, the Update button is used.
When Does the Submit Button Appear?
Creating a New Record:
When a user opens a form to create a new record, the Submit button appears.
Clicking Submit saves the record and closes the form.
Example: When creating a new Incident, Change Request, or User record, the Submit button is
visible.
When Does the Submit Button NOT Appear?
Editing an Existing Record:
When a user opens an existing record, the Update button replaces the Submit button.
Clicking Update saves the changes but does not create a new record.
Example: Editing an existing Incident record does not show a Submit button, only Update.
Changing a Reference Field in an Existing Record:
Updating a reference field (like Assigned To or Caller) in an existing record does not trigger a Submit
button—only Update is available.
Saving an Old Record:
The Save button may be available when a user makes changes but does not want to exit the form.
Why Option B (When Creating a New Record) is Correct?
✅ The Submit button appears only when a new record is being created.
Why Other Options Are Incorrect?
❌ A. When saving an old record → Incorrect
The Save button appears when modifying an existing record but does not replace Submit.
❌ C. When changing the reference field in an existing record → Incorrect
Editing a reference field does not make the Submit button appear. Only Update is available.
❌ D. When updating an existing record → Incorrect
The Update button appears instead of Submit when modifying an existing record.
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs – Forms and Form Buttons
https://docs.servicenow.com
ServiceNow Learning – Creating and Editing Records
ServiceNow Developer Portal – Understanding Form Actions (Submit vs. Update)
